At Robertson Technology Group, we’re always looking for ways to make your experience with us easier and more efficient. That’s why we’re thrilled to share some exciting news: we are now able to receive support requests via SMS!
This new feature allows you to reach out for help in a way that’s simple, quick, and right at your fingertips—no need to log into an app or sit down at a computer. Just send us a text message, and we’ll take care of the rest.
How to Get Started
To ensure everything works seamlessly, we’ll need to link your cell number to your profile in our system. Getting started is easy! Simply send us an email to our main support email address with the cell number you’d like us to link to your account. Once we’ve updated your profile, you’ll receive a confirmation text and you'll be ready to get started!
What Makes This So Great?
Our SMS support feature is fully integrated with our system, meaning your messages are immediately added to your existing profile and tracked just like email or phone support requests. This allows us to provide the same service you’ve come to expect—just through a more convenient channel.
And here’s the best part: you can send us photos! If you’ve ever needed to explain something complicated, you know how much easier it is to show rather than tell. Now, if you spot an error message, a hardware issue, or any other tech hiccup, you can simply snap a photo on your phone and send it directly to us through SMS. We’ll see exactly what you’re seeing, making it faster for us to diagnose and resolve the issue.
We’re excited to offer this new, user-friendly option to our valued clients. Your feedback is important to us, and we’d love to hear what you think about this new feature. So don’t hesitate—send us that email to get started, and let’s keep your technology running smoothly, one text at a time!
Robertson Technology Group is your trusted partner for reliable, client-focused IT solutions in Victoria and beyond. We specialize in proactive support, seamless integrations, and personalized service to keep your business running smoothly. Whether it’s securing your systems or adopting the latest technology, we’re here to make IT simple and stress-free. Learn more about how we can support your business at Robertson Technology Group.