3CX VoIP Phone Solutions

Evolve your communications with our award-winning cloud-based phone system

 

Improve teamwork, meetings, customer service, and telephony spending, all in one

Cloud-based phone systems centralize all your business communication onto a single, virtual platform. This gives you the agility to utilize the latest tools while streamlining operations for simplicity and cost-effectiveness.

But choosing and implementing the right solution on your own is risky. It must fit your budget, operational needs, and existing systems. Otherwise, you can suffer from cost overruns, inadequate capabilities, and frustrating downtime. Instead of holding back your teamwork and customer service, contact RTGroup.

We’ll deliver a custom 3CX cloud phone system that fits your budget and provides an extensive range of efficiency-enhancing capabilities. You’ll enjoy crystal-clear voice and video conferencing and next-gen call-handling features. We make it easy to work, collaborate, and deliver better customer experiences from any location and device.

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Let RTGroup ensure you get all the valuable business benefits of 3CX, including:

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Improved productivity and mobility

Connect to calls, voicemails, and web conferences from any device, any location

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Streamlined communication

Switch devices seamlessly without missing a beat

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Cost savings

Slash telecom bills and eliminate hardware and maintenance fees, even as you scale

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Simple scalability

Add users and lines easily and get unlimited extensions

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Better customer experiences

Handle calls more efficiently and resolve issues faster

 

30,000+ companies have chosen 3CX because of its innovative and cutting-edge technology that:

  • Easily fits with your existing OS, apps, and phone systems, including SIP trunks and PSTN lines
  • Simplifies system management with a user-friendly, web-based interface
  • Lets you launch web meetings in a few clicks with WebRTC technology
  • Lets you take your office extension anywhere to keep things simple and professional
  • Integrates with your accounting and CRM software, like SalesFroce, Microsoft Dynamics, and Sage ACT!
  • Increases efficiency with countless features like:
    • Voicemail to Email
    • Conference Bridge
    • Call Transfer
    • Do Not Disturb
    • Call Recording
    • Auto-Attendant
    • 3-Way Calling
    • File Sharing
    • Receptionist Routing
 

Looking to enhance your operational edge even more?

We can upgrade you to 3CX PRO easily

The Pro edition includes all the award-winning features of the Standard edition but also adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.

 

3CX PRO Key Features

  • Monitor the number of callers in a queue
  • Log staff in and out of queues
  • Review staff log in and out times
  • Call analytics to improve service levels
  • Additional queue strategies include:
    • Round Robin
    • Longest Waiting
    • Least Talk Time
    • Fewest Answered
    • Hunt by Threes – Random
    • Hunt by Threes – Prioritized
 
 

3CX PRO Advanced Call Features

  • Customer call back – your customers can hang up and be automatically called back when they reach the top of the queue
  • Monitor wait times
  • Screen calls with the Listen In, Whisper, and Barge In
  • Wallboards to display real-time queue and call statistics
  • Real-time alerts when queue times exceed SLA times
  • Seamless integration with Microsoft Exchange phone book and IVR

For more information on 3CX, just get in touch with us.
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